Privacy Policy
At TinselBox (“we”, “us”, “our”), we value the trust you place in us. This Privacy Policy explains how we collect, use, share, and protect your personal information when you visit or purchase from our website (the “Site”). By using our Site, you agree to the practices described below.
1) Scope
This policy applies to information collected through our Site, customer support channels, social media pages linked to our brand, and any other services that reference this policy. It does not apply to third-party websites or services that we do not control.
2) Information We Collect
Information you provide: When you place an order, create an account, subscribe, or contact us, we may collect your name, phone number, email address, billing/shipping address, delivery instructions, and any message you share (including customisation requests).
Payment information: Payments are processed by secure payment gateways (and/or Shopify payments partners). We do not store your full card details on our servers. We may receive limited payment-related information (e.g., payment status, method, transaction reference).
Device and usage data: We may automatically collect information such as IP address, browser type, device identifiers, pages viewed, time spent, referring/exit pages, and clicks to help improve your experience and Site performance.
Cookies and similar technologies: We use cookies for cart functionality, login/session management, analytics, and personalisation. You can control cookies through your browser settings, but some Site features may not function properly if cookies are disabled.
3) How We Use Your Information
We use your information to: process and fulfil orders, arrange shipping, send order confirmations/updates, handle returns or exchanges, provide customer support, prevent fraud, maintain account security, improve our products and Site experience, and send marketing communications where permitted by law or where you have opted in.
4) Legal Basis and Compliance
We process personal data for purposes such as fulfilling a contract (your order), complying with legal obligations, protecting our legitimate interests (e.g., fraud prevention and service improvement), and/or based on your consent (e.g., marketing). We aim to comply with applicable Indian data protection requirements, including the Digital Personal Data Protection Act, 2023 (where applicable) and other relevant laws.
5) Sharing of Information
We may share your information only as needed with: Shopify (our ecommerce platform), payment processors, shipping/logistics partners, customer support tools, analytics and marketing partners (e.g., for ad measurement), and professional advisors (accounting/legal) where required. We may also share information to comply with legal requests, enforce our policies, or protect rights and safety.
6) International Transfers
Our Site is hosted and operated using service providers that may process information in different countries. Where data is transferred, we take reasonable steps to ensure appropriate safeguards are in place.
7) Data Security
We use reasonable administrative, technical, and physical safeguards to protect your information. However, no method of transmission over the internet or electronic storage is 100% secure, and we cannot guarantee absolute security.
8) Data Retention
We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including maintaining order history, resolving disputes, complying with legal requirements, and enforcing agreements.
9) Your Choices and Rights
You may request access, correction, or deletion of your personal information (subject to legal and operational requirements). You can opt out of marketing emails at any time by using the unsubscribe link in our emails or by contacting us. You may also control cookies through your browser settings.
10) Children’s Privacy
Our products and Site are not intended for individuals under 18. We do not knowingly collect personal information from children.
11) Updates to This Policy
We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be posted on this page with a revised “Last Updated” date.
12) Contact Us
If you have questions or requests regarding this Privacy Policy, please contact us at:
Email: [support@tinselbox.in] Phone: [+91-XXXXXXXXXX]
Address: [Full Registered Address, City, State, PIN, India]
Last Updated: [DD Month YYYY]