FREQUENTLY ASKED QUESTIONS (FAQS) | TINSEL BOX JEWELLERY

1. What type of jewellery does Tinsel Box offer?

Tinsel Box offers premium fashion jewellery inspired by Indian traditions and modern trends. Our collections include earrings, jhumkas, chandbalis, necklaces, bridal-inspired sets, and statement pieces suitable for festive, bridal, and everyday wear.

2. Is your jewellery made of real gold or silver?

Our jewellery is imitation / fashion jewellery, designed to give a luxurious look while remaining affordable. We focus on elegant designs and quality finishing.

3. Will the product look exactly like the pictures?

We strive to display our products as accurately as possible. However, slight variations may occur due to lighting, screen resolution, or handcrafted detailing.

4. Is the jewellery safe for sensitive skin?

Our jewellery is made using skin-friendly materials. If you have extremely sensitive skin, we recommend avoiding prolonged wear and keeping the jewellery away from water and chemicals.

5. How should I take care of my jewellery?

  • Store in a dry, airtight box
  • Avoid contact with water, perfume, and chemicals
  • Wipe gently with a soft cloth after use
  • Handle delicate pieces with care

6. Do you offer Cash on Delivery (COD)?

COD availability depends on your location and order value. You can check this at checkout.

7. How can I contact Tinsel Box?

You can reach us via email or Instagram. We usually respond within 24–48 hours.

RETURN & REFUND POLICY | TINSEL BOX JEWELLERY INDIA

At Tinsel Box, every piece is carefully checked before dispatch.

Returns & Exchanges

  • Due to hygiene and product nature, we do not accept returns or exchanges unless the product is damaged or incorrect.
  • Requests must be raised within 24–48 hours of delivery.
  • Clear unboxing video and images are mandatory for approval.

 

    Damaged or Incorrect Products

  • If you receive a damaged or wrong item, please contact us immediately.
  • Once verified, we will offer a replacement or store credit, depending on availability.

Refunds

  • Refunds (if approved) will be processed to the original payment method within 7–10 business days.
  • COD orders will be refunded via bank transfer or store credit.

                                               

CONTACT US-

 

Contact Us | Tinsel Box Jewellery

We’re always happy to hear from you 💖 Whether you have a question about our jewellery, your order, or just want to say hello — feel free to reach out.

📧 Email Us

For order-related queries, support, or collaborations: Email: support@tinselbox.co.in

📱 Instagram

DM us for quick questions, styling help, or updates: Instagram: @tinselbox.co.in

⏰ Customer Support Hours

Monday – Saturday
10:00 AM – 6:00 PM (IST)

📦 Order & Support Queries

When contacting us about an order, please mention:

  • Order ID
  • Registered email or phone number
  • Clear images/videos (if reporting an issue)

This helps us assist you faster.

🤍 Our Promise

We aim to respond to all queries within 24–48 hours. Your trust means everything to us, and we’re committed to providing a smooth and supportive shopping experience.

Thank you for choosing Tinsel Box Jewellery ✨

Shine brighter with us.

 

 

 

 

 

 

 

 

 

 

 

 

SHIPPING POLICY | PAN INDIA JEWELLERY DELIVERY

Order Processing

  • Orders are processed within 1–3 business days after confirmation.

Delivery Timeline

  • Standard delivery time is 5–7 business days, depending on your location.
  • Delivery timelines may vary during sales, festivals, or unforeseen circumstances.

Shipping Coverage

  • We currently ship across India.

Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout.

Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS or email.

Delays

  • While we aim for timely delivery, delays caused by courier partners, weather, or regional restrictions are beyond our control.

For any further assistance, feel free to contact us — we’re happy to help! ✨

 

1. What type of jewellery does Tinsel Box offer?

Tinsel Box offers premium fashion jewellery inspired by Indian traditions and modern trends. Our collections include earrings, jhumkas, chandbalis, necklaces, bridal-inspired sets, and statement pieces suitable for festive, bridal, and everyday wear.

2. Is your jewellery made of real gold or silver?

Our jewellery is imitation / fashion jewellery, designed to give a luxurious look while remaining affordable. We focus on elegant designs and quality finishing.

3. Will the product look exactly like the pictures?

We strive to display our products as accurately as possible. However, slight variations may occur due to lighting, screen resolution, or handcrafted detailing.

4. Is the jewellery safe for sensitive skin?

Our jewellery is made using skin-friendly materials. If you have extremely sensitive skin, we recommend avoiding prolonged wear and keeping the jewellery away from water and chemicals.

5. How should I take care of my jewellery?

  • Store in a dry, airtight box
  • Avoid contact with water, perfume, and chemicals
  • Wipe gently with a soft cloth after use
  • Handle delicate pieces with care

6. Do you offer Cash on Delivery (COD)?

COD availability depends on your location and order value. You can check this at checkout.

7. How can I contact Tinsel Box?

You can reach us via email or Instagram. We usually respond within 24–48 hours.

 

 

 

 

 

 

 

 

RETURN & REFUND POLICY | TINSEL BOX JEWELLERY INDIA

At Tinsel Box, every piece is carefully checked before dispatch.

Returns & Exchanges

  • Due to hygiene and product nature, we do not accept returns or exchanges unless the product is damaged or incorrect.
  • Requests must be raised within 24–48 hours of delivery.
  • Clear unboxing video and images are mandatory for approval.

 

    Damaged or Incorrect Products

  • If you receive a damaged or wrong item, please contact us immediately.
  • Once verified, we will offer a replacement or store credit, depending on availability.

Refunds

  • Refunds (if approved) will be processed to the original payment method within 7–10 business days.
  • COD orders will be refunded via bank transfer or store credit.

 

 

 

CONTACT US-

 

Contact Us | Tinsel Box Jewellery

We’re always happy to hear from you 💖 Whether you have a question about our jewellery, your order, or just want to say hello — feel free to reach out.

📧 Email Us

For order-related queries, support, or collaborations: Email: support@tinselbox.co.in

📱 Instagram

DM us for quick questions, styling help, or updates: Instagram: @tinselbox.co.in

⏰ Customer Support Hours

Monday – Saturday
10:00 AM – 6:00 PM (IST)

📦 Order & Support Queries

When contacting us about an order, please mention:

  • Order ID
  • Registered email or phone number
  • Clear images/videos (if reporting an issue)

This helps us assist you faster.

🤍 Our Promise

We aim to respond to all queries within 24–48 hours. Your trust means everything to us, and we’re committed to providing a smooth and supportive shopping experience.

Thank you for choosing Tinsel Box Jewellery ✨

Shine brighter with us.

 

 

 

 

 

 

 

 

 

 

 

 

SHIPPING POLICY | PAN INDIA JEWELLERY DELIVERY

Order Processing

  • Orders are processed within 1–3 business days after confirmation.

Delivery Timeline

  • Standard delivery time is 5–7 business days, depending on your location.
  • Delivery timelines may vary during sales, festivals, or unforeseen circumstances.

Shipping Coverage

  • We currently ship across India.

Shipping Charges

  • Shipping charges (if applicable) are calculated and displayed at checkout.

Order Tracking

  • Once your order is shipped, tracking details will be shared via SMS or email.

Delays

  • While we aim for timely delivery, delays caused by courier partners, weather, or regional restrictions are beyond our control.

For any further assistance, feel free to contact us — we’re happy to help! ✨